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FAQs

FAQs

How long does delivery take?
All UK orders are dispatched within 1-2 business days. Standard delivery takes 2-3 business days. Free on every order.

What is your returns policy?
We offer 14-day returns on all unused, unopened products in line with the UK Consumer Rights Act 2015. Contact support@lehmcosmetics.com to start a return.

Are your products authentic?
Yes — every product we sell is 100% genuine. We source directly from authorised distributors.

Are your products cruelty-free?
Yes. Every product in our range is cruelty-free. The majority are also vegan.

How do I track my order?
You'll receive a tracking link by email once your order is dispatched. You can also visit our Track Order page.

Can I cancel my order?
Contact us at support@lehmcosmetics.com as soon as possible. We'll do our best to cancel before dispatch.

How do I contact you?
Email us at support@lehmcosmetics.com. We respond within 24 hours, Monday to Friday.