1. How can I place an order?
Placing an order is simple. Browse our products, select the item you like, click “Add to Cart”, and proceed to checkout. Enter your shipping details and complete the payment to confirm your order.
2. What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
3. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery time may vary depending on your location but typically takes 5–10 business days.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can track your package.
5. Can I cancel or change my order?
Orders can only be canceled or modified within a short time after placing them. Please contact us as soon as possible if you need to make changes.
6. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos of the product. We will arrange a replacement or refund.
7. Do you accept returns?
Yes, we accept returns within 7 days of receiving the product, provided the item is unused and in its original packaging. Please review our Return Policy for full details.
8. How long does it take to receive a refund?
Once we receive and inspect the returned item, your refund will be processed within 5–10 business days to your original payment method.
9. Are your products safe to use?
Yes, our products are carefully selected and designed to meet quality standards. However, we recommend checking the product description and instructions before use.
10. How can I contact customer support?
If you have any questions or need assistance, you can contact us at:
📧 support@lehmglowbox.com
📍 LEHM GLOW BOX