At LEHM GLOW BOX, we want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.
Refund Eligibility
To be eligible for a refund:
- The request must be made within 7 days of receiving the order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase or order number must be provided.
For hygiene and safety reasons, used beauty or personal care products cannot be refunded unless the item is defective or damaged.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
When contacting us, please include:
- Your order number
- Clear photos of the product and packaging
After verification, we will offer a replacement or full refund.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed and credited to your original payment method within 5–10 business days.
Non-Refundable Items
The following items are not eligible for refunds:
- Used or opened beauty products
- Personal care items due to hygiene reasons
- Gift cards
- Items marked as final sale
Shipping Costs
Shipping charges are non-refundable. If a refund is issued, the cost of return shipping may be deducted from your refund unless the item was defective or incorrect.
Contact Us
If you have any questions regarding refunds, please contact us:
📧 Email: support@lehmglowbox.com
📍 Store: LEHM GLOW BOX